- Strategy ESG
- Climate Action
- Skills for Development
- Ethics and Responsibility
- Stakeholders
- Alliances and Recognitions
- Documents
Mallplaza’s stakeholder relations model is based on the establishment of communication channels and the promotion of a constant dialogue with the objective of understanding who they are, what they expect and how they perceive our actions.
Stakeholder
Visitors
Role
We offer experiences, services and products that contribute to improve the quality of life of our visitors, and that give value to their time, building together a friendly, sustainable and inclusive urban life.
Communication Channel
- Customer Service Channels
- Web Page
- Customer satisfaction survey (NPS)
- Market research
- Social media
- Product focus and testing
- Policy communication
- Integrated Annual Report
Stakeholder
Business Partners
Role
We seek to be the best business partner in Latin America, building transparent and mutually beneficial relationships that allow the growth of your companies, increase the value of your brand and contribute to the growth of your entire business chain.
Communication Channel
- Newsletters
- Integrated Annual Report
- Contact Channel
- Business Partners Portal
- Stores Portal
- Contracts
- Permanent contact with commercial executive
- Integrity channel
- Digital meetings
- Face-to-face meetings in urban centers
- Management reports
- Satisfaction surveys
- Logistics Portal
Stakeholder
Investors
Role
We inform our shareholders and the market in a truthful, efficient and timely manner about our management in economic, environmental, ethical and social matters.
Communication Channel
- Integrated Annual Report
- Income Statements
- Financial Statements
- Consolidated Financial Statements
- Ordinary Shareholders' Meeting
- Extraordinary Shareholders' Meeting
- Essential facts
- Press Releases
- Corporate website
- Meetings with analysts and investors
- Investor conferences
- SS Index annual survey
Stakeholder
Internal Collaborators
Role
We foster an environment of development and committed work, where a culture of respect and collaboration ensures a memorable work experience.
Communication Channel
- Annual Corporate Culture Survey
- Annual SS Index Survey
- Internal communications (Viva Engage - MiFalabella)
- Training Portal
- Integrity Channel
- Code of Ethics
- Extended Committee
- Cascadas Meetings
- Integrated Annual Report
Stakeholder
External Personnel
Role
We build a bond of trust and sense of community, in its headquarters and store dimensions.
Communication Channel
- Interaction chat groups
- Annual SS Index surveys
- Face-to-face briefings
- Estar Contigo wall newspaper
- Monthly newsletter
- Store Portal
- Store-to-store visits
- Integrity Channel
- Integrated Annual Report
Stakeholder
Supplier
Role
We build a bond of trust and sense of community, in its headquarters and store dimensions.
Communication Channel
- SSIndex Annual Survey
- 360° Contract Survey
- Supplier Portal
- Supplier Relationship Policy
- Practical Compliance Guide for Suppliers
- Integrated Annual Report
- Integrity Channel
- Direct contact via corporate mail and telephone
Stakeholder
Comunity
Role
We seek to build trusting, close and long-term relationships with the communities in the places where we operate, respecting local identity and seeking to generate opportunities for their development.
Communication Channel
- On-site interaction
- Real-time interaction chats
- Community dialogues by urban centers
- Annual SS Index survey
- Social networks
- Web page
- Contact center
- Integrity Channel
- Integrated Annual Report
- Feedback on social investment programs
- Corporate mail
Stakeholder
Authorities
Role
We are committed to having a transparent and integral relationship, and to complying with the regulations and requirements of the different places where we operate.
Communication Channel
- Integrated Annual Report
- Income Statements
- Financial Statements
- Essential facts
- Press releases
- Corporate website
- SS Index Annual Survey
- Meetings & Events
Stakeholder
Media and Communications
Role
We seek to build trustworthy, transparent and long-term relationships with the media (local, national and international), prioritizing through the Communications Department the delivery of consistent and well-founded information in order to highlight the progress of the business strategy and respond to contingency situations.
Communication Channel
- Corporate website
- Integrated Annual Report
- Reports and publications on CMF website
- Social Media
- Statements and Press Releases
- Interviews with company executives
- Invitations to activities of interest
- Periodic meetings
